4 Tips for Managing Your Restaurant Staff to Get the Best from Your Team

Two years ago, restaurant spending surpassed grocery store expenditures for the first the United States since the government started tracking these stats back in 1990. And the difference in spending was quite noticeable. According to the U.S. Department of Commerce, Americans spent around $52.3 billion at restaurants, compared to $49.7 in grocery stores.


While these spending trends are good for the restaurant industry as a whole, success of your business still relies heavily on your skills. If you’re a restaurant owner or manager, your success has a lot to do with how well you can keep your employees satisfied.

1. Establish the Rules Right Away

When a new employee comes in, he has to know right away what his responsibilities are, what behavior is acceptable and what’s unacceptable, in order to be productive right away. But the problem is, most restaurants today don’t have well-defined workplace policies. Even if they do, in most cases, they’re not completely clear.

Furthermore, if your new hires have a bad onboarding experience, they are 8 times more likely to be actively disengaged in their work, according to Glint research. However, when your staff has a clear path to growth, they’ll surely be much more motivated to take action right away. In addition, when they know consequences for breaking a rule – reprimanding is far easier.

2. Work on Developing your Talent

Retaining top talent is one of the biggest challenges every businesses owner can experience.  Some managers don’t even bother to properly train their employees, because they are worried the talent will leave them after a while, and go to their competition that offers more money.


Source: www.gallup.com

In reality, money is one of the last important motivators and one of the worst retention tools for staff. As a matter of fact, while nearly 90% of bosses think their employees leave for more money, according to Gallup research, only around 22% of people actually leave for a bigger salary.

3. Automate Scheduling

According to statistics gathered by the Economic Policy Institute, around 45% of workforce in the United States doesn’t have any control over their work schedule. What’s more, at least 17% of workers are coping with an unstable schedule, which only adds stress because it leads to unpredictable earnings.

By implementing restaurant scheduling software, you’ll enable your staff to access their schedule, swap shifts and request for some time off, basically anytime, anywhere, from any device. This will make their life far more flexible, which will naturally lead to increased satisfaction.

4. Provide Constant Feedback

Every restaurant has a well-established hierarchy – from the manager to the dishwasher. But every person on your team is vital to your day-to-day operations and overall business success. Even though some of them don’t want to be criticized, regular feedback will help them improve more quickly.


Source: www.successfactors.com

Most employees these days expect feedback at least on a quarterly basis, but if you’re working with young people, be prepared to conduct regular meetings. According to a recent SuccessFactors global survey, Millennials want feedback 50% more often than other workers. Furthermore, 54% of them think their managers fail to deliver on their expectations for feedback.


When it’s all said and done, the key for managing your staff and improving your restaurant culture is analyzing your employees, allowing them to have some flexibility and being clear about your expectations.

Don’t just wait for a good time to have a drawn-out conversation with your waiter or a meeting with your chef. Because as soon as you start giving real-time feedback regularly, you’ll start seeing improvement and instant results.